Privacy Policy

1. Who We Are

This policy applies to all products, services, websites, and sub-brands operated by CreatorCraft Ltd, registered at 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We operate under the brand name Link Club.

2. Personal Information We Collect

Depending on how you engage with us, we may collect:

• Identification and contact details: name, email address, phone number, organisation, job title, profile links.
• Preferences and demographics: city, timezone, interests, goals, and availability for meetups.
• Account and transaction data: membership status, subscription details, invoices, currency preferences, payment confirmations (processed by third parties).
• Communications and submissions: onboarding responses, feedback, support requests, emails, and chat transcripts.
• Technical data: device and browser type, IP address, pages viewed, referral URLs, timestamps, cookies, and general interaction data.
• Other information you provide: any content you choose to submit in forms or correspondence.

3. How We Collect Your Information

• Directly from you when you fill out forms, apply for membership, communicate with us, or participate in our activities.
• Automatically through cookies, pixels, and analytics tools that capture technical and usage information.
• From third parties such as payment processors, email platforms, and marketing/analytics providers.
• Through interactions within our platforms, including any feedback or optional sessions you join.

4. How We Use Your Data

• Provide access to Link Club platforms, communities, and content.
• Create and manage your account or subscription.
• Communicate with you by email or in‑product messaging.
• Personalise onboarding and group matching experiences.
• Process payments and fulfil orders or bookings.
• Analyse usage to improve our product and member experience.
• Offer support and respond to inquiries.
• Send updates, offers, or event invitations where permitted by law.
• Run interest‑based advertising and remarketing on third‑party platforms.
• Comply with legal obligations and prevent misuse or fraud.

5. Sharing of Information

We share personal data with vendors and service providers that support our operations, such as cloud hosting, analytics, email delivery, customer support, and payments. These partners are required to handle data securely and only for our specified purposes. We do not sell your personal data.

We may also share information:

• With trusted partners under confidentiality obligations.
• When required by law or to protect rights, safety, and integrity.
• In connection with corporate transactions (e.g., merger or acquisition).

6. Cookies & Tracking

We use cookies and similar technologies to understand how visitors use our site, measure performance, and support essential features. Some tools may also enable remarketing on platforms that you use. We may use analytics and ads technologies such as Google Analytics and Meta Pixel.

You can control cookies in your browser settings. Disabling certain cookies may limit functionality.

7. Email Marketing

We may send you updates about membership, events, and related services. You will receive marketing communications only if permitted under applicable law, such as where you have opted in or we have a legitimate interest. You can opt out at any time using the “unsubscribe” link in our emails.

8. Payment Information

We use third‑party payment processors to handle transactions, including Stripe for web subscriptions. If you make purchases through mobile app stores (Apple App Store or Google Play), those transactions are handled by the respective store. We do not store full card numbers. Payment providers process your information securely in accordance with their policies and compliance obligations (such as PCI‑DSS).

9. User Profiles & Submitted Content

If you provide information as part of onboarding, community participation, or direct messages, that content may be visible to our team and, where relevant, to other members according to the context. Please share only what you are comfortable disclosing.

10. Data Retention & Security

We retain personal data for as long as necessary to deliver services, meet legal requirements, and resolve disputes. We implement industry‑standard safeguards; however, no method of transmission or storage is completely secure.

If we become aware of a security incident affecting your data, we will notify you and take appropriate steps to mitigate risk.

11. International Transfers

Your information may be processed in the United Kingdom, the European Economic Area, the United States, or other locations where our providers operate. Where required, we rely on appropriate safeguards for cross‑border transfers.

12. Your Rights

Depending on your location, you may have rights under data protection laws (such as the UK GDPR/GDPR or similar laws) to access, correct, delete, or restrict the processing of your personal data, and to object to marketing. You may also have the right to lodge a complaint with your supervisory authority.

To exercise your rights, contact us at info@linkclub.io.

13. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children.

14. Medical Disclaimer

Information shared through Link Club is for general informational purposes only. It is not medical advice and should not be used as a substitute for professional diagnosis or treatment. Always consult a qualified professional for advice specific to your circumstances.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our websites. Updates take effect upon posting unless stated otherwise.

16. Contact Us

CreatorCraft Ltd
71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@linkclub.io